Front Desk & Front Office Associate (Full-Time & Part-Time)

Join Baliwood Bingin, a premier hospitality destination in the heart of Kuta Selatan, Bali, and become the welcoming face that sets the tone for unforgettable guest experiences. We are seeking passionate, service-driven Front Desk and Front Office Associates to join our dynamic team. In this role, you'll be the first point of contact for our guests, ensuring their stay is seamless and enjoyable. You'll manage reservations, check-ins/check-outs, and handle guest inquiries with a smile. This is your chance to shine in a vibrant, fast-paced environment where your hospitality skills will make a real difference.

Baliwood Bingin is more than just a hotel; it's a lifestyle. Nestled in the lively Kuta Selatan, our property offers a blend of modern comforts and traditional Balinese charm. As a Front Desk Associate, you'll be part of a team that prides itself on exceptional service and guest satisfaction. We offer a supportive work environment, opportunities for professional growth, and the chance to be part of a thriving hospitality community in Bali.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Process reservations, check-ins, and check-outs efficiently using the hotel's Property Management System (PMS).
• Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Maintain accurate records of guest information and transactions.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Assist with front desk operations, including managing the guest registry and key cards.
• Promote the hotel's amenities, services, and local attractions to enhance the guest's stay.
• Contribute to a positive and productive work environment by collaborating with team members.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front desk or customer service role, preferably in the hospitality industry.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Familiarity with hotel PMS systems, such as Opera or Guestline, is a plus.
• Customer service certification (e.g., Bell Boy, IHMA) is a plus.
• Flexible and adaptable to a fast-paced, dynamic work environment.
• Passionate about delivering exceptional guest experiences.

🛠️ Keahlian

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